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At MB2 Dental, we prioritize superior customer service and the eﬃcient operation of our information technology systems. We are seeking a highly capable Service Desk Analyst to assess and optimize the performance of our end-user IT systems and software. The Service Desk Analyst will be responsible for analyzing IT system performance, resolving IT equipment and software issues, and providing IT support to on-site staff and partner oﬃces.

MB2 Dental is pleased to offer a competitive compensation package that includes medical/dental/vision/life insurance; short- and long-term disability; PTO; paid holidays; traditional and Roth 401(k) options; and more.

Service Desk Analyst Responsibilities:

Resolve incoming end-user IT-related issues for remote partner oﬃces and onsite users.
Prioritize the resolution of IT concerns and escalate issues to relevant stakeholders.
Perform system installations, updates, and maintenance for practice management systems.
Collaborate with vendors to resolve remote partner oﬃce issues.
Document processes and maintain service desk records.
Actively participate in staﬀ meetings to recommend optimizations for IT performance and prevent future problems.
Collaborate with internal departments to ensure IT needs are met.
Perform additional duties as assigned to support evolving business needs.

Service Desk Analyst Requirements:

CompTIA A+ and Net+ certiﬁcations or at least 3 years of experience in IT performance analysis and end-user support; experience within the healthcare industry is a plus.
Must have experience operating at Tier 2 or higher within a service desk or technical support environment.
Ability to lift up to 75 lbs. and assist with equipment setup and relocation when necessary.
Proﬁciency in customer relationship management (CRM) and task management software.
Exceptional analytical and problem-solving skills.
Advanced collaboration, communication, and interpersonal skills.
Excellent organizational and time management skills.
MacOS experience or certiﬁcation is highly preferred, particularly for supporting end users who rely on Apple products and services.
Dental support experience is a plus, as familiarity with dental practice management systems and technologies will be beneﬁcial when supporting our teams.

MB2 Dental Solutions, LLC is an equal opportunity employer.

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